Privacy Policy

THC Primary Care Ltd

Privacy Policy
Last reviewed: April 2026

Company Details

Registered name: THC Primary Care Ltd

Address: Clover House, John Wilson Business Park, Whitstable, Kent CT5 3QZ

Phone: 07494 763 552

Email: admin@thcprimarycare.co.uk

Website: http://www.thcprimarycare.co.uk

Privacy Policy

This privacy policy explains how THC Primary Care Ltd collects, uses, stores, and shares your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
The personal information we collect
We currently collect and process the following information:
  • Your name
  • Email address
  • Telephone number
  • Job title
  • Organisation that you work for
  • Financial information such as a credit or debit card number for payment purposes
  • IP address (automatically collected)
  • Web browser type and version (automatically collected)
How we collect your personal information and why
Most of the personal information we process is provided to us directly by you for one of the following reasons:
  • To subscribe to our newsletter
  • To submit an enquiry via our website contact form
  • To purchase an online course or resource material from our website
We use the information you provide in order to:
  • Respond to your enquiry
  • Record the number of Primary Care Networks (PCNs) we have supported
  • Process payments securely
Our lawful basis for processing your data
Under the UK GDPR, the lawful bases we rely on for processing your personal information are:
  1. Your consent. You may withdraw your consent at any time by contacting admin@thcprimarycare.co.uk
  2. We have a contractual obligation
  3. We have a legal obligation
  4. We have a vital interest
  5. We need it to perform a public task
  6. We have a legitimate interest
Sharing your personal information
We share personal information with trusted third-party services to support our business operations. These include:
  • Mailchimp, which we use to manage our email newsletters and campaigns. For details on how Mailchimp handles personal data, please visit: mailchimp.com/legal/privacy
  • Google Analytics, which we use to understand how visitors interact with our website. For details on how Google uses personal data, please visit: google.com/intl/en/policies/privacy. You can opt out of Google Analytics tracking at: tools.google.com/dlpage/gaoptout
We may also share personal information where we are required to do so by law, or in response to a lawful request from a regulatory authority.
How we store your personal information
Your information is held securely. We will only retain your data for as long as is necessary to fulfil the purposes set out in this policy, or for as long as is required or permitted by law. Once your data is no longer needed, it will be securely deleted.
If you would like us to delete your data sooner, please contact us at admin@thcprimarycare.co.uk.
Your data protection rights
Under UK data protection law, you have the following rights:
  • Right of access: You can request copies of the personal information we hold about you.
  • Right to rectification: You can ask us to correct information that is inaccurate or incomplete.
  • Right to erasure: You can ask us to delete your personal information in certain circumstances.
  • Right to restriction of processing: You can ask us to limit how we use your data in certain circumstances.
  • Right to object: You can object to our processing of your personal information in certain circumstances.
  • Right to data portability: You can ask us to transfer your personal information to another organisation, or directly to you, in certain circumstances.
There is no charge for exercising any of these rights. We will respond to any request within one month.
To make a request, please contact us at admin@thcprimarycare.co.uk.

How to complain

If you have concerns about how we have handled your personal information, you can raise a complaint with us directly:

THC Primary Care Ltd, Clover House, John Wilson Business Park, Whitstable, Kent CT5 3QZ

Email: admin@thcprimarycare.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO):

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Helpline: 0303 123 1113

ICO website: ico.org.uk 

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